Harvard Clinic

University Health Care Services Walk-In Clinic The Problem(s) When a forbear checks in at the receptionists desk of the Walk-In Clinic they are asked to confine out a basic in retrieve upation chart. period this form is being filled out the receptionist requests the unhurrieds study from the Medical Records Department. It takes on total 8 to 9 minute of arcs (bottle-neck) to receive the platters. The receptionist then delivers the records to the medical desk where a clerk volition check to make sure all-records and come through tuition is current. This surgical procedure takes about 5 minutes (bottle-neck). At this stage the longanimouss record is placed in the back of a pack of other hold endurings records. When the load gets to the front of the stack the patient is seen by the first operable nurse. If appropriate the nurse will contend the patient directly. If the affection is beyond the nurses capabilities or authority the patient will return to the w aiting board and their medical record will be placed in a nonher(prenominal) stack for physicians (bottle-neck). The patient will then be seen by the adjacent available physician and could expect another 10 minute wait. The average waiting time between sign-in and treatment was 23 minutes but 22% of the patients were waiting over 35 minutes before their first contact with a nurse.

Patients similarly have the baron to request a specific physician if they are working the Walk-In Clinic at that time. Those patients were waiting an average of 40 minutes to be seen and were not seen by a nurse first (bottle-neck). 19% (before triage system ) of go into patients have been requesting ! a specific physician. Patients seem to have start out aware of their ability to see their physician at the move into Clinic and appear to be using this service when it would be to a greater extent appropriate to chronicle an appointment outside of the Walk-In Clinic. A triage system was gravel into place in the fall of 1979 hoping to importantly decrease waiting times. Under the triage system patients were...If you want to get a spacious essay, order it on our website: BestEssayCheap.com

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